- Free Shipping & Returns
Free Shipping & Returns
Free Shipping Policy
People's Building Supply Company is dedicated to providing you with the best shipping rates available!
We offer free shipping on orders over $50.00 to destinations in the continental U.S., with the exception of those which must be shipped via freight. We also offer free in-store pickup on all items.
We will ship free (on qualifying orders) to the 48 contiguous United States (excluding Hawaii and Alaska). Other shipping rates are calculated to be both economical and timely, and we will always strive to provide you with the best price possible.
All orders for Stock Merchandise received by 1:00 pm E.S.T. Monday-Fridays should be scheduled for shipping within 24 hours during normal business hours, often shipping the same day when possible. Next day, 2nd day, and 3-day service do not include Saturday or Sunday delivery. If Saturday delivery is required, please specify. For fraud protection, we will not ship any packages to locations other than that of the credit card holder. This is for the protection of the card holder and People's Building Supply Company.
Overweight Orders (Freight)
Orders that exceed 150 pounds cannot be shipped as one unit. These orders will be shipped using the most economical and practical method available. Many overweight shipments are shipped via common carrier. However, if the order can be split into multiple boxes and shipped less expensively, we will do so in order to help you save on shipping costs. Upon receipt of your request for a shipping quote we will contact you via email with options and costs. If a single item is over 150 lbs, such as with some generators, the item will be marked COMMON CARRIER DELIVERY.
As of March 21, 2017 our preferred shipper is UPS Freight.
Types of Common Carrier Delivery
Basic Common Carrier Delivery is most commonly used when a loading dock is available and means that the driver will bring your order to the end of truck (tailgate) only. You are responsible for using a forklift or pallet jack to remove the contents from the truck.
Lift Gate Service means that the driver will place your order on the lift gate and simply lower it to the ground. You are responsible for removing the order from the lift gate.
Common Carrier deliveries will be quoted as Basic unless Lift Gate Service is specifically requested.
We hope you are always satisfied with your purchase, but if you must return an item:
Within 30 days of receipt of your order, you may return any unused product in its original condition, in its original packaging for a full refund of the product cost, excluding shipping, or store credit. You will be responsible for any shipping cost to return the item, unless the item in question is incorrect as a result of an error by People's Building Supply Company.
To start the returns process, please log in to your customer account and navigate to the Completed Orders page. Choose the Return Item/s tab next to the product you wish to return and follow the instructions.
If you're having trouble with this process, please email firstname.lastname@example.org. DO NOT RETURN ITEMS WITHOUT CONTACTING US FIRST.
If items must be backordered, you will be notified via email and you will have the choice to wait for the backordered merchandise to arrive, or cancel your order. If you request partial shipment of an order with backordered merchandise to ship at a later time, you are responsible for shipping charges on both shipments.
Sales Tax is only charged for merchandise shipped to destinations inside Pennsylvania.
Please note that any missing items or any damage must be recorded on the bill of lading. You must retain a copy and notify us immediately at 610-759-3710.